We currently only ship within North America
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Merchandise (Merch)
Returns and exchanges are not supported if the wrong size or color was ordered or if the customer simply changed their mind.
However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team at info@TrashPandaCoffee.co and provide a clear photo showing the issue. There is no need to return the damaged product.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that Trash Panda Coffee will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG (direct-to-garment) products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customized items are not eligible for returns or refunds
To start a return, you can contact us at info@TrashPandaCoffee.co
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@TrashPandaCoffee.co
You can always contact us for any return question at info@TrashPandaCoffee.co
Coffee/Matcha
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If there's an issue on the products or anything else on the order, please email us at info@TrashPandaCoffee.co
Wrong Address - If the customer provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Trash Panda Coffee Co does not refund orders for buyer’s remorse.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, coffee, flowers, or plants), custom products (such as special orders or personalized items),
Unfortunately, we cannot accept returns on sale items or gift cards.